CustomerSuccessManager.com
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Services

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CSM Insight was set up by the founder of CustomerSuccessManager.com, Adam Joseph, to help companies achieve two primary aims:
  • Truly understand what makes them successful in the eyes of their customers and prospects by implementing Win, Loss & Churn Programmes
  • Build world class Customer Success teams
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Win, Loss & Churn Analysis
Companies who have already implemented a Win, Loss & Churn Programme are already reaping the benefits.  According to the 'State of Win Loss 2017' Report by Primary Research:
  • 72% improved their win rate
  • ​90% of sales people believe they could improve upon their post-decision debrief
  • 83% using external vendors know why they win versus 58% of those that don’t
Want to join them?
Customer Success Consultancy
CSM Insight offers a wide range of Customer Success Consultancy services to help you build, scale and manage a world class Customer Success organisation.  Services include:
  • Customer Success Recruitment
  • ​​Creating/Reviewing your Customer Success Framework
  • Customer Success Training
  • Create/Improve Customer On-boarding Plans​
  • Build Customer Segmentation & Engagement Plans
Find out more
  • Home
  • Blogs
  • Podcasts
    • CS Conversations
    • Pod Insights >
      • B Burke (Okta)
      • P Ferguson (Cisco)
      • P Monaco (LinkedIn)
      • B Heavens (GlobalWebIndex)
      • S Hyson (Financial Times)
      • A Armstrong (Eigenworks)
      • R Gray (LogicMonitor)
      • D Steinman (Gainsight)
      • M Sason (CoSo Cloud)
      • L Denault (Skupos)
      • J Tostado (ServiceSource)
      • G Sweeney (Hornbill)
      • S Pocock (Kompass)
  • CS Jobs
  • About
  • Contact