AboutI'm Adam Joseph, founder of CustomerSuccessManager.com and passionate about all things Customer Success.
I built this site to share some of my thoughts and experiences about working in Customer Success related roles since 2003. I started my personal Customer Success journey at OneSource/Avention (now owned by Dun & Bradstreet) where I joined as a Service Account Manager and finished 12.5 years later as the VP of Customer Success. More recently I was the Client Services Director at ChannelAdvisor, where my teams helped retailers grow their online revenue through various on-line Marketplaces (e.g. Amazon, eBay, Walmart, etc), increased traffic to their websites and help brand manufacturers build closer relationships with their consumers. |
In March 2018, I was included in the prestigious list of the "Top 100 Customer Success Strategists" which was curated by MindTouch and based on votes from over 3,200 people from around the world.
Please feel free to get in contact with me via email, LinkedIn or use the feedback form if you want to get involved by sharing a blog, joining me on a podcast or simply to share your thoughts and feedback on the website.
If you would like to schedule some time with me directly, it would be great to hear from you. Here's my calendar link to make finding time easy.
I look forward to hearing from you.
Many thanks, Adam
If you would like to schedule some time with me directly, it would be great to hear from you. Here's my calendar link to make finding time easy.
I look forward to hearing from you.
Many thanks, Adam