About
Hi, I'm Adam.
I'm a Customer Success leader, speaker, writer and founder of CustomerSuccessManager.com.
For more than 20 years I've worked with software and SaaS companies, helping customers achieve better outcomes whilst building teams and strategies that drive retention, growth and long-term value. During that time I've led Customer Success organisations ranging from fast-growing start-ups to global enterprises, managing teams of more than 80 people across the globe.
Today I'm VP of Customer Success at Bambuser, where I lead the global Customer Success organisation and focus on helping customers realise measurable value from video commerce. Previously I've held Customer Success leadership roles at Gainsight, Moody's, ChannelAdvisor and Avention (formerly OneSource), and I've also founded and run my own Customer Success consultancy - CSM Insight.
Over the years I've been fortunate to work with hundreds of Customer Success professionals and leaders. I've seen the discipline evolve from a relatively unknown concept into one of the most important functions in modern SaaS businesses. Through all that change, one thing has remained constant: great Customer Success is about helping customers achieve outcomes that matter to them.
That belief is the reason CustomerSuccessManager.com exists.
I originally launched the site back in 2017 to share practical advice, templates and lessons learned from building Customer Success teams in the real world. What started as a passion project has grown into a resource used by Customer Success professionals around the world, covering everything from onboarding and adoption to renewals, expansion, leadership and operational excellence.
Alongside my day job, I've been recognised as one of the world's leading Customer Success strategists, spoken at industry events across Europe, hosted podcasts, mentored Customer Success leaders and advised companies looking to scale their post-sale organisations.
When I'm not talking about Customer Success, you'll usually find me spending time with my family, watching football, working on new content for the community, or helping the next generation of Customer Success professionals develop their careers.
Whether you're new to Customer Success or leading a global team, I hope you'll find something here that helps you and your customers succeed.
Thanks for visiting and feel free to get in touch via the contact page or at [email protected] if you have any comments or questions.
Adam
I'm a Customer Success leader, speaker, writer and founder of CustomerSuccessManager.com.
For more than 20 years I've worked with software and SaaS companies, helping customers achieve better outcomes whilst building teams and strategies that drive retention, growth and long-term value. During that time I've led Customer Success organisations ranging from fast-growing start-ups to global enterprises, managing teams of more than 80 people across the globe.
Today I'm VP of Customer Success at Bambuser, where I lead the global Customer Success organisation and focus on helping customers realise measurable value from video commerce. Previously I've held Customer Success leadership roles at Gainsight, Moody's, ChannelAdvisor and Avention (formerly OneSource), and I've also founded and run my own Customer Success consultancy - CSM Insight.
Over the years I've been fortunate to work with hundreds of Customer Success professionals and leaders. I've seen the discipline evolve from a relatively unknown concept into one of the most important functions in modern SaaS businesses. Through all that change, one thing has remained constant: great Customer Success is about helping customers achieve outcomes that matter to them.
That belief is the reason CustomerSuccessManager.com exists.
I originally launched the site back in 2017 to share practical advice, templates and lessons learned from building Customer Success teams in the real world. What started as a passion project has grown into a resource used by Customer Success professionals around the world, covering everything from onboarding and adoption to renewals, expansion, leadership and operational excellence.
Alongside my day job, I've been recognised as one of the world's leading Customer Success strategists, spoken at industry events across Europe, hosted podcasts, mentored Customer Success leaders and advised companies looking to scale their post-sale organisations.
When I'm not talking about Customer Success, you'll usually find me spending time with my family, watching football, working on new content for the community, or helping the next generation of Customer Success professionals develop their careers.
Whether you're new to Customer Success or leading a global team, I hope you'll find something here that helps you and your customers succeed.
Thanks for visiting and feel free to get in touch via the contact page or at [email protected] if you have any comments or questions.
Adam