Customer Success helps grow your recurring revenue, ensures users get maximum value from your solution and enables you to find new opportunities within your customer base

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Read the latest Customer Success Blogs

The Consumption Gap

Ensure that your Customers are using your products to their maximum potential

Apathy - The Hidden Danger

How can you re-engage with unresponsive customers?

Get Customer Success Fit

What can be learnt from the CSMs of the fitness world? Personal Trainers

Read More Blogs

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Listen to the Podcasts

Customer Success Conversations are a series of podcasts where the founder of CustomerSuccessManager.com, Adam Joseph is joined by executives from all levels who discuss what it takes to succeed, the challenges they have overcome and emerging trends within Customer Success.  ​

Listen to the full podcast series with leading members of the CS Community including Dan Steinman (Gainsight), Perry Monaco (LinkedIn) and Laura Fay (TSIA)

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No time to listen to the full podcasts? No worries! ​We have taken the key insights and put them into "Bite-Size" chunks including quotes, audio excepts and transcripts

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listen to all podcasts

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Watch the "Watermelon Effect" Webinar

Have you ever had a customer not renew when you had a great Customer Success relationship and their usage was high? Termed "Watermelon" customers, these challenge traditional models around measuring customer health.  This webinar, which was produced in association with the "Customer Success Network", gives some examples around some of the major warning signs and what corrective action that you can take. 

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Customer Success Managers are in High Demand...

• Customer Success Manager is rated:
  • 3rd in "​Most Promising Jobs and In-Demand Skills" of 2018 (up from 19th in 2017) by LinkedIn
  • 4th in the Top 20 Emerging Roles (based on rate of growth between 2012 - 2017) by LinkedIn
  • 25th on the CNN Money "Best Jobs" list in 2017 with big growth, great pay and satisfying work

• Approx 15,000 people list "Customer Success Manager" as their job title on LinkedIn
• 13 of the top 20 largest technology companies have established a Customer Success Organisation
• 85% Year-On-Year growth in Customer Success job listings with a Career Advancement Score of 10/10​​

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