Customer Success helps grow your recurring revenue, ensures users get maximum value from your solution and enables you to find new opportunities within your customer base
The Consumption Gap
Apathy - The Hidden Danger
Get Customer Success Fit
Listen to the Podcasts
Customer Success Conversations are a series of podcasts where the founder of CustomerSuccessManager.com, Adam Joseph is joined by executives from all levels who discuss what it takes to succeed, the challenges they have overcome and emerging trends within Customer Success.
Watch the "Watermelon Effect" Webinar
Have you ever had a customer not renew when you had a great Customer Success relationship and their usage was high? Termed "Watermelon" customers, these challenge traditional models around measuring customer health. This webinar, which was produced in association with the "Customer Success Network", gives some examples around some of the major warning signs and what corrective action that you can take.
Customer Success Managers are in High Demand...