Don't have time to listen to the full Customer Success Conversations podcasts?  No worries!  
​We have taken the key insights from the pods and put them into "Bite-Size" chunks.
Jan Schlosser, Founder, Customer Success Enablement 
Key quotes (play the relevant audio link to hear Alan expand on each point):
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Customer Success brings us in to analyse churn - not because they don’t know why - but because nobody else will believe them....It’s amazing how teams will react to the truth.
Read the full podcast transcript below (please note that in some cases the wording has been slightly altered for ease of reading but the emphasis remains exactly the same):