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- Customer Success Engineer @ Databricks (London)
- Director of Customer Success @ SafetyCulture (Manchester)
- Customer Success Manager - CRM @ Anthill (Leeds)
- Customer Success Manager - Natero @ CustomerLink (Dublin)
- Director of Customer Success @ Pendo (Raleigh, NC)
- Customer Success Specialist @ Bluecore (New York)
- Customer Success Manager @ Releasd (London)
- Customer Success Manager @ Dun & Bradstreet (Marlow, UK)
Want to add your next job listing to the site so that it attracts the attention of the Customer Success Community?
Let us know and we would be happy to add it to CustomerSuccessManager.com
Customer Success Engineer @ Databricks
Location: London
Salary: £Competitive
About the Role:
As Customer Success Engineer, you will be responsible for managing our customers through their entire lifecycle by proactively offering ongoing care and service. You will ensure that our customers are experiencing the outmost best services available, enabling them to be successful and becoming enthusiastic Databricks promoters. You will assist them with tailor-made programs that fits their needs and ensures that we achieve our business and customer success goals in terms of renewal rates, customer satisfaction, expansion, upsell and new opportunities. The end result is a customer that speaks highly about Databricks and is willing and eager to be a reference for us.
Databricks’ mission is to accelerate innovation for its customers by unifying Data Science, Engineering and Business. Founded by the team who created Apache Spark™, Databricks provides a Unified Analytics Platform for data science teams to collaborate with data engineering and lines of business to build data products. Users achieve faster time-to-value with Databricks by creating analytic workflows that go from ETL and interactive exploration to production. The company also makes it easier for its users to focus on their data by providing a fully managed, scalable, and secure cloud infrastructure that reduces operational complexity and total cost of ownership. Databricks, venture-backed by Andreessen Horowitz, NEA and Battery Ventures, among others, has a global customer base that includes Salesforce, Viacom, Shell, and HP.
Principle Responsibilities:
Required Skills and Experience:
Salary: £Competitive
About the Role:
As Customer Success Engineer, you will be responsible for managing our customers through their entire lifecycle by proactively offering ongoing care and service. You will ensure that our customers are experiencing the outmost best services available, enabling them to be successful and becoming enthusiastic Databricks promoters. You will assist them with tailor-made programs that fits their needs and ensures that we achieve our business and customer success goals in terms of renewal rates, customer satisfaction, expansion, upsell and new opportunities. The end result is a customer that speaks highly about Databricks and is willing and eager to be a reference for us.
Databricks’ mission is to accelerate innovation for its customers by unifying Data Science, Engineering and Business. Founded by the team who created Apache Spark™, Databricks provides a Unified Analytics Platform for data science teams to collaborate with data engineering and lines of business to build data products. Users achieve faster time-to-value with Databricks by creating analytic workflows that go from ETL and interactive exploration to production. The company also makes it easier for its users to focus on their data by providing a fully managed, scalable, and secure cloud infrastructure that reduces operational complexity and total cost of ownership. Databricks, venture-backed by Andreessen Horowitz, NEA and Battery Ventures, among others, has a global customer base that includes Salesforce, Viacom, Shell, and HP.
Principle Responsibilities:
- Manage the day to day interactions with an assigned number of our customers
- Manage customer onboarding and the ongoing relationship with our customers through their entire lifecycle. Define, tailor and implement an ongoing cadence with them (product roadmaps, executive briefings, QBR’s, escalation management, status calls etc.)
- Liaise closely with the technical support team to ensure that all support tickets are resolved within each customers SLA and manage any customer escalations in a proactive manner
- Identify and achieve the targets on renewal rates, customer satisfaction, expansions, upsells and new opportunities in the assigned accounts
- Be a liaison between our customers and the Databricks teams
- Work cross functions to drive automation and system improvements in our customer engagement processes
- Ensure all communication and activities with the assigned customers are documented in Salesforce and other systems
- Be a true proponent of customer advocacy
- Be a team player and coach other team members as needed
Required Skills and Experience:
- Experience as a Customer Success Engineer, Lead Customer Success Engineer or related discipline
- Good understanding of Databricks products and the Spark eco-system
- Outstanding communication and customer relationship skills
- Excellent organization skills and ability to multitask in a fast paced startup environment
- Demonstrated analytical and problem solving skills, particularly those that apply to a “Big Data” environment
- Some travel required
- Bachelor’s degree in computer science strongly preferred
Director of Customer Success @ SafetyCulture
Location: Manchester
Salary: £80k+ (dependant on experience)
About the Role:
SafetyCulture is the fast growing, global technology company that powers iAuditor, the world’s most used checklist app. We are looking for an experienced and inspiring leader to take SafetyCulture’s UK Success function above and beyond, which will materially contribute to our disruption of the safety industry globally.
You will lead a team of customer facing functions who drive the growth of our product from our Manchester HQ.We’ll look to you to structure, manage and scale this team with the brightest, most ambitious and passionate individuals in the industry, who are responsible for customer success from onboarding to implementing rollouts to account management. We already have a few of these superstars on board today.
Throw away the old playbook for Customer Success - our unique freemium, B2C2B, mobile-first business model means that we need to redefine how the Customer Success function can work best for SafetyCulture. Our growth ambitions are huge, so we’re looking for A-players only.
Principle Responsibilities:
If you haven’t already noticed, we dream big and we want somebody who not only matches our ambitions and drive but pushes us even further.
Personal Skills & Qualities:
We are aiming for 1 million workers improving safety and quality by 2020, so you're not afraid of challenges. You understand the why, the how and drive processes to get things done.
You give a sh#t. You live and breathe customer solutions and you never (ever) give up until the problem is solved. You are a product advocate who is passionate about putting safety and quality in the hands of every worker.
As a leader, you get your kicks from setting up your team for success in their roles. You prefer to focus on the bigger picture and play the role of facilitator, making sure that you inspire your teams to succeed and drive the overall growth of SafetyCulture. You're hands-on in the trenches with your team and do that to build respect and because you care.
Salary: £80k+ (dependant on experience)
About the Role:
SafetyCulture is the fast growing, global technology company that powers iAuditor, the world’s most used checklist app. We are looking for an experienced and inspiring leader to take SafetyCulture’s UK Success function above and beyond, which will materially contribute to our disruption of the safety industry globally.
You will lead a team of customer facing functions who drive the growth of our product from our Manchester HQ.We’ll look to you to structure, manage and scale this team with the brightest, most ambitious and passionate individuals in the industry, who are responsible for customer success from onboarding to implementing rollouts to account management. We already have a few of these superstars on board today.
Throw away the old playbook for Customer Success - our unique freemium, B2C2B, mobile-first business model means that we need to redefine how the Customer Success function can work best for SafetyCulture. Our growth ambitions are huge, so we’re looking for A-players only.
Principle Responsibilities:
- Lead our UK regional Customer Success team from our office in Manchester
- Manage a growing local team and contribute to the global function
- Provide the highest level of service to our customers from onboarding to ongoing expansion of their use of SafetyCulture products - work with customers to develop solutions for their business
- Drive and maintain high standards of performance of the team using well-defined customer-driven metrics and OKRs - those metrics that are right for the SafetyCulture team
- Help shape our customer stories and manage relationships with our larger customers
- Identify, assess and implement new tools and technology to support the Success function
- Work together with our customers to build out business cases to support implementation and expansion of SafetyCulture products
- Be the advocate for our customer needs - input to product roadmap
- Be a product expert
- Working closely with all parts of the SafetyCulture team, including Engineering, Support, and Products, to proactively advocate for customer needs and be a product expert
If you haven’t already noticed, we dream big and we want somebody who not only matches our ambitions and drive but pushes us even further.
Personal Skills & Qualities:
We are aiming for 1 million workers improving safety and quality by 2020, so you're not afraid of challenges. You understand the why, the how and drive processes to get things done.
You give a sh#t. You live and breathe customer solutions and you never (ever) give up until the problem is solved. You are a product advocate who is passionate about putting safety and quality in the hands of every worker.
As a leader, you get your kicks from setting up your team for success in their roles. You prefer to focus on the bigger picture and play the role of facilitator, making sure that you inspire your teams to succeed and drive the overall growth of SafetyCulture. You're hands-on in the trenches with your team and do that to build respect and because you care.
Customer Success Manager - CRM @ Anthill
Location: Leeds
Salary: £Competitive + discretionary bonus based on client retention, referrals and NPS scores.
About the Role:
This is an opportunity to join an exciting technology business and to grow alongside the newly invigorated brand’s success. The successful candidate will be responsible for Account Management, Account Development and Customer Satisfaction. Strong experience of the CRM/ERP sector is essential, along with the ability to build successful relationships, up-sell, cross-sell and ultimately ensure that our clients get the very best out of the product.
Seeking a dynamic candidate who can excel in a start-up type environment and, with the support of the marketing team, build upon the success of what they've already started. The successful candidate will initially report directly to the CEO and will also work closely with the Marketing team.
Principle Responsibilities:
If you haven’t already noticed, we dream big and we want somebody who not only matches our ambitions and drive but pushes us even further.
Required Skills and Experience:
Personal Skills & Qualities:
Particulars:
Salary: £Competitive + discretionary bonus based on client retention, referrals and NPS scores.
About the Role:
This is an opportunity to join an exciting technology business and to grow alongside the newly invigorated brand’s success. The successful candidate will be responsible for Account Management, Account Development and Customer Satisfaction. Strong experience of the CRM/ERP sector is essential, along with the ability to build successful relationships, up-sell, cross-sell and ultimately ensure that our clients get the very best out of the product.
Seeking a dynamic candidate who can excel in a start-up type environment and, with the support of the marketing team, build upon the success of what they've already started. The successful candidate will initially report directly to the CEO and will also work closely with the Marketing team.
Principle Responsibilities:
- Working with the management team to explore and help shape a customer success plan and priorities
- Onboard new clients to the platform and proactively work with them to utilise the platform
- Manage customisation requests from customers and advise on platform best practice
- To develop deep relationships with our clients, understanding their business/industry challenges
- Identify and manage stakeholder objectives and individual goals
- Identify new business opportunities and areas to add further value across our clients businesses and ensure that those opportunities are managed properly
- Proactively maintain relationships through email, telephone and face to face appointments
- Achieve minimum KPI activity levels as set by the company
- Identify new product opportunities and propositions through discussions with customers
- Provide regular feedback on the product to the business
- Shape and manage the entire customer success plan
- Assisting in the development of all relevant sales and marketing materials
If you haven’t already noticed, we dream big and we want somebody who not only matches our ambitions and drive but pushes us even further.
Required Skills and Experience:
- Proven track record in a customer success/account management role within the CRM/ERP or customised CRM sector
- Experience of marketing automation configuration is advantageous
- Experience in managing customisation/change requests
- Proven track record in managing multiple stakeholder relationships
- Experience in identifying new business opportunities and shaping propositions
- Excellent face to face presentational skills with a professional attitude
- Strong commercial acumen with ability to deal at senior organizational levels
- 1 year working in a Customer Success role
Personal Skills & Qualities:
- Self-starter who can spot new opportunities and able to define own priorities
- Excellent task organization skills
- Excellent business development skills and a consultative rather than a “hard” seller
- Collaborative team player with a strong work ethic and an ability to work independently
- Honesty and integrity
Particulars:
- This role is based at the Company's office in Leeds with visits to clients and weekly meetings in person with the CEO in Leeds.
Customer Success Manager @ CampaignAmp
Location: London
Salary: £36K OTE
About CampaignAmp:
“CampaignAmp is changing the way the most exciting industries on the planet work!”
Founded by the ex-Group Managing Director of Ministry of Sound and an ex-BBC Digital Producer, we are revolutionising the way that marketing teams work together on their campaigns.
CampaignAmp brings together an innovative combination of Project Management, Instant Messaging, Reporting and Analytics functionality into ONE platform that helps marketers across the world make smarter decisions and work more efficiently. We allow marketing teams to centralise ALL of their campaign information, across multiple disciplines, giving them an Operating System from which they can plan, activate and evaluate every aspect of their campaigns.
We are going through a period of explosive growth and need your help. Launched in January 2014 in the music industry, we have rapidly expanded and now work across most of the entertainment sector and beyond. Our biggest client is Universal Pictures, the No.1 film studio on the planet with whom we work in their top 15 global markets. In music we work with all of the major record labels (Universal, Sony, Warner) and the largest independents in the world (Ministry of Sound, Spinnin, Ignition, as well as numerous other events, management, PR and promotions companies) we also work in fashion with brands like Eastpak and in retail with a market leading data company.
Our investors include Collider, the marketing technology accelerator, and individuals from a diverse range of high profile tech companies, brands and agencies such as Facebook, Unilever, Pepsi, Iris and Independents United.
What we’re looking for:
At CampaignAmp delighting our customers is integral to everything we do. We have an amazing opportunity to join our Customer Success Team so that you can be part of one of the most innovative, fast moving and market-disrupting Start-Ups in the UK. We work with some of the most exciting and innovative entertainment, fashion and retail brands in the world (e.g, Universal Pictures, Sony Music, Universal Music, Warner Music, Ministry of Sound, Eastpak), who rely on CampaignAmp to drive the performance of their global Marketing Campaigns.
We help our customers to solve their communication problems using a varied array of technologies so we are looking for someone who gets excited by and feels comfortable working in a technical environment. If you have a passion for making customers successful, get excited using your knowledge of technology to solve problems and want to join a great team in one of the most vibrant locations
around (did I mention the roof-top cinema and bar?) and be part of our future hyper growth, we would love to hear from you.
Responsibilities include:
Requirements/Experience:
Other reasons why you’ll love working at CampaignAmp:
Salary: £36K OTE
About CampaignAmp:
“CampaignAmp is changing the way the most exciting industries on the planet work!”
Founded by the ex-Group Managing Director of Ministry of Sound and an ex-BBC Digital Producer, we are revolutionising the way that marketing teams work together on their campaigns.
CampaignAmp brings together an innovative combination of Project Management, Instant Messaging, Reporting and Analytics functionality into ONE platform that helps marketers across the world make smarter decisions and work more efficiently. We allow marketing teams to centralise ALL of their campaign information, across multiple disciplines, giving them an Operating System from which they can plan, activate and evaluate every aspect of their campaigns.
We are going through a period of explosive growth and need your help. Launched in January 2014 in the music industry, we have rapidly expanded and now work across most of the entertainment sector and beyond. Our biggest client is Universal Pictures, the No.1 film studio on the planet with whom we work in their top 15 global markets. In music we work with all of the major record labels (Universal, Sony, Warner) and the largest independents in the world (Ministry of Sound, Spinnin, Ignition, as well as numerous other events, management, PR and promotions companies) we also work in fashion with brands like Eastpak and in retail with a market leading data company.
Our investors include Collider, the marketing technology accelerator, and individuals from a diverse range of high profile tech companies, brands and agencies such as Facebook, Unilever, Pepsi, Iris and Independents United.
What we’re looking for:
At CampaignAmp delighting our customers is integral to everything we do. We have an amazing opportunity to join our Customer Success Team so that you can be part of one of the most innovative, fast moving and market-disrupting Start-Ups in the UK. We work with some of the most exciting and innovative entertainment, fashion and retail brands in the world (e.g, Universal Pictures, Sony Music, Universal Music, Warner Music, Ministry of Sound, Eastpak), who rely on CampaignAmp to drive the performance of their global Marketing Campaigns.
We help our customers to solve their communication problems using a varied array of technologies so we are looking for someone who gets excited by and feels comfortable working in a technical environment. If you have a passion for making customers successful, get excited using your knowledge of technology to solve problems and want to join a great team in one of the most vibrant locations
around (did I mention the roof-top cinema and bar?) and be part of our future hyper growth, we would love to hear from you.
Responsibilities include:
- Working as part of the Customer Success Team and being responsible for driving value and growth for your account base.
- Creating, maintaining and building long-standing customer relationships. Create customer “champions” who love CampaignAmp as much as we do and be willing to act as our advocate.
- Helping new CampaignAmp customers through their critical launch phase, setting early key milestones for success and ensure that they achieve value as quickly as possible.
- Become an expert in CampaignAmp and be seen as the “product guru” both internally and externally.
- Train customers in using CampaignAmp (via web-meeting, phone and in-person) to help customers get maximum benefit in using our software.
- Following the established customer life-cycle process, ensuring that key communications are properly documented using our CRM so that we can keep track of important customer events.
- Visiting customers as appropriate and conducting on-site meetings, trainings and presentations.
- Work with internal and external cross-functional teams to drive projects to completion.
- Highlighting any churn characteristics at your accounts as early as possible so that preventative measures can be put into place.
- Educating customers on new product features and explaining the business value about why they should adopt them
- Identify expansion opportunities for each customer to further the value that CampaignAmp offers
- Conduct regular business reviews with clients and clearly demonstrate how CampaignAmp has driven value and helped meet their business goals
- Being the voice of the customer, provide a conduit between customer facing functions and the development team
- Feedback product requirements from customers to inform the development roadmap
- Spotting trends and errors in data
- Testing new features and upgrades
- Writing help and support content
- Creating tutorial video content
- Being flexible to the needs of the business and a true team-player. Being part of a fast moving, rapidly expanding company will require you to occasionally assist other groups (e.g. Business Development, User Experience) achieve their goals
Requirements/Experience:
- Bachelor's Degree
- 3+ years experience in Customer Success Management with a proven track record of successful delivery of SaaS customer implementations (similar experience in related roles such as Account Management, Client Services, Support, Project Management or Sales will also be considered)
- Excellent problem solver, ability to work cross-functionally to deliver results
- Excellent communication skills, including presentations and written documents
- Professionalism and confidence to work closely with, and advise, senior executives
- Ability to work both independently and collaboratively, think creatively and take on challenges, and proactively solve problems to successfully deliver projects
- Excellent attention to detail
- Passion for helping people
- Entrepreneurial qualities
- Interest in music & film
- Interest in startups
Other reasons why you’ll love working at CampaignAmp:
- Career Progression - we are looking for A* players who can move into future Customer Success Team Lead / Manager roles
- Rooftop bar & cinema on the top of our building
- Based in vibrant Bussey Building in Peckham - Loads of interesting stuff to get into around the area
- Team beers every Friday
- Flexible working - We think we work best as a team in the office but are flexible and
- realistic
- Family Friendly - Childcare voucher scheme for all employees
- Team trips to our clients film screenings, gigs etc
- Introduction into the heart of the start-up scene in London
Customer Success Manager (Natero) @ CustomerLink
Location: Dublin
About CustomerLink:
CustomerLink provides a holistic technology and services Customer Success solution, for B2B SaaS companies and is the exclusive partner for Natero in Europe, Middle East, and Africa (EMEA). With deep industry expertise of building Customer Success and recurring revenue operations, CustomerLink provides the necessary operational and team services to complement the use of Customer Success Technology to make Customer Success operations more effective.
Our primary activities are:
Our offices are located in the modern entrepreneurial environment of The Guinness Enterprise centre in Dublin 8.
Responsibilities include:
Requirements/Experience:
About CustomerLink:
CustomerLink provides a holistic technology and services Customer Success solution, for B2B SaaS companies and is the exclusive partner for Natero in Europe, Middle East, and Africa (EMEA). With deep industry expertise of building Customer Success and recurring revenue operations, CustomerLink provides the necessary operational and team services to complement the use of Customer Success Technology to make Customer Success operations more effective.
Our primary activities are:
- Sales of Natero Customer Success analytics software across EMEA
- Fulfillment of Natero related services such as onboarding customer training and support and
- Delivery of CustomerLink Customer Success professional services for SaaS in the areas of process design and improvement and customer success training
Our offices are located in the modern entrepreneurial environment of The Guinness Enterprise centre in Dublin 8.
Responsibilities include:
- Manage day-to-day relationships with customers in EMEA and occasionally in USA and India.
- Own the customer lifecycle, including onboarding, QBRs, and renewal events.
- Use the Natero platform to analyze, monitor, and proactively engage with customers.
- Serve as a product expert and lead training sessions that help customers fully leverage Natero’s powerful customer success solution.
- Partner with Sales, Marketing, Support, and Product teams and serve as the voice of the customer.
Requirements/Experience:
- Proven experience in a client-facing role at a B2B software company, preferably SaaS.
- Understanding and experience of SaaS process including onboarding, training, adoption, renewals. Knowledge of integrations would be an advantage.
- Strong analytical skills and ability to gauge and anticipate trends using data.
- Excellent communication, writing, presentation, and interpersonal skills.
- Hands-on experience with support ticketing systems, customer engagement software, or customer success platforms.
- BA/BS degree
- Director of Customer Success @ Pendo
Location: Raleigh, NC
About Pendo:
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers — a simple way to understand and attack what truly drives product success. Our mission is to improve society’s experience with software.
Come join one of the fastest-growing startups, supported by top tier institutions like Battery Ventures, Salesforce Ventures, and Spark Capital. Our culture is passionate, fast paced, and fun!
Why Pendo?
Responsibilities include:
We are looking for a Director of Customer Success to manage a team of high-performing Success Managers that service some of the fastest growing, innovative, and high-profile software companies in the world.
You will be tasked with ensuring that our customer stakeholders accomplish their goals and effectively recognize and communicate the value Pendo brings to their organization. You will work to refine a proactive customer engagement strategy, drive ongoing adoption initiatives, develop enterprise level QBR agendas, expand client relationships and ultimately guide customers through a successful renewal. This role will require a consultative and holistic approach to the customer lifecycle, a scalable approach to success, and ability to communicate effectively with VP and C-Level product executives.
Our ideal candidate is a strong leader who has a proven track record of success managing a sophisticated client base, fostering a positive and high-performing culture, while building an exceptional team.
What you will do
Requirements/Experience:
Benefits and Perks:
About Pendo:
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers — a simple way to understand and attack what truly drives product success. Our mission is to improve society’s experience with software.
Come join one of the fastest-growing startups, supported by top tier institutions like Battery Ventures, Salesforce Ventures, and Spark Capital. Our culture is passionate, fast paced, and fun!
Why Pendo?
- Passionate and high-growth startup culture
- Work with an exciting and diverse set of technologies and clients
- Frequent company and team-building events
- Located in the heart of downtown Raleigh
- Work with a great team & make a real impact on Pendo’s future and direction
Responsibilities include:
We are looking for a Director of Customer Success to manage a team of high-performing Success Managers that service some of the fastest growing, innovative, and high-profile software companies in the world.
You will be tasked with ensuring that our customer stakeholders accomplish their goals and effectively recognize and communicate the value Pendo brings to their organization. You will work to refine a proactive customer engagement strategy, drive ongoing adoption initiatives, develop enterprise level QBR agendas, expand client relationships and ultimately guide customers through a successful renewal. This role will require a consultative and holistic approach to the customer lifecycle, a scalable approach to success, and ability to communicate effectively with VP and C-Level product executives.
Our ideal candidate is a strong leader who has a proven track record of success managing a sophisticated client base, fostering a positive and high-performing culture, while building an exceptional team.
What you will do
- Act as a proactive leader, owning the customer journey, including initial onboarding, product adoption, retention, expansion and growth
- Stay abreast of Customer Success industry trends; evaluating and implementing cutting edge success tactics
- Hire, manage, coach, and develop a team of high-performing Customer Success Managers
- Interpret data quickly to set individual and team goals, measure success and run your business
- Ensure that customers derive maximum, ongoing, value from their investment with Pendo
- Constantly measure, refine, and invent new methods that create an amazing experience for our customers
- Possess and continually evolve a deep understanding for how we create value for our customers
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
- Serve as customer advocate while effectively collaborating with internal, cross-functional teams including product management, sales, QA, and engineering
Requirements/Experience:
- You have a minimum of 5+ years experience in customer success, account or technical account management at a SaaS company
- You have built a high-performing team at early/mid-stage SaaS company
- You are a strong leader with a coach mentality
- You can show a proven track record of innovation and creativity in solving company and team challenges
- You have experience managing and negotiating with enterprise companies and their stakeholders
- You exemplify strong technical competence and passion for B2B SaaS
- You are detail-oriented with the ability to set priorities for yourself and your team
- You have product management, product influence or cross-functional product experience (preferred)
- You possess exceptional cross-organization collaboration and communication skills
- You are an entrepreneur at heart and will thrive in a fast-paced, flexible, startup environment
Benefits and Perks:
- Company Equity
- Health, dental, and vision benefits (covered day 1 of employment)
- 401K
- Open vacation policy
- Free weekly lunches and fully stocked kitchen with drinks, goodies and healthy snacks
- Free parking or monthly stipend for other modes of transportation
- Lots of company swag...hope you like pink!
Customer Success Specialist at Bluecore
Location: New York
About Bluecore:
Bluecore is the leading Decisioning Platform for Commerce, powering unique interactions by unifying customer and catalog data. At Bluecore, we are empowering the world’s top retail marketing organizations to take meaningful, immediate action on data through the creation of highly targeted audiences for multi-channel use.
The Customer Success team at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.
As a Customer Success Specialist you will be a key player on the Professional Services team. Days will be filled with a variety of different projects to help support and service our customers including managing and executing marketing campaigns, analytics/reporting and much more. The ideal candidate is hungry and looking for a great opportunity to be challenged and learn quickly.
Responsibilities include:
Requirements/Experience:
Benefits and Perks:
About Bluecore:
Bluecore is the leading Decisioning Platform for Commerce, powering unique interactions by unifying customer and catalog data. At Bluecore, we are empowering the world’s top retail marketing organizations to take meaningful, immediate action on data through the creation of highly targeted audiences for multi-channel use.
The Customer Success team at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.
As a Customer Success Specialist you will be a key player on the Professional Services team. Days will be filled with a variety of different projects to help support and service our customers including managing and executing marketing campaigns, analytics/reporting and much more. The ideal candidate is hungry and looking for a great opportunity to be challenged and learn quickly.
Responsibilities include:
- Managing email creative development from initial review of delivered assets, submitting build requests & quality assurance
- Using Bluecore to build out and execute campaigns as well as additional Bluecore Services
- Project managing services including building timelines, proactively working with internal teams and customers to hit deadlines, building status reports and supporting customers
- Product mastery and troubleshooting
Requirements/Experience:
- BA/BS degree & 1+ years experience related to SaaS, technology, digital marketing and/or e-commerce
- Incredibly organized with strong project management experience
- Strong technical skills or ability to quickly learn technical concepts
- Proactive, energetic attitude and desire to work in a results-oriented,
- collaborative and deadline-driven environment
- Demonstrates basic problem solving abilities, coupled with a desire to take on responsibility
- Possess excellent written and verbal communication skills
- Confidence, patience, passion, ambition and drive
- Ability to prioritize and manage yourself to get things done with minimal oversight
- A sense of wanting to figure out how things work
- A love for small company environments
Benefits and Perks:
- Highly competitive compensation package and opportunity to work for one of the fastest growing start-ups in New York City.
- Laid-back office, casual attire. Jeans and a t-shirt always OK, though we have some pretty snappy dressers on this team. The choice is yours.
- Free breakfast, lunch, snacks, drinks.
- Monthly fitness stipend. Yoga, CrossFit, Spin … your choice.
- Monthly NYC metro card (or similar public transit pass) paid for.
- You’ll receive a MacBook with appropriate software installed to complete your work.
- Full medical, dental and vision benefits program.
Customer Success Manager @ Releasd
Location: London
About Releasd:
Releasd is the world’s only platform designed specifically to enable the Communications function to share its work with key stakeholders.
We are seeking an ambitious, proactive individual to join us as we scale up in 2017 and beyond, where our focus will be on the Enterprise. They will be passionate about customer success and the customer experience. The successful applicant will be seeking a role with plenty of responsibility in a friendly, growing company that offers the freedom and variety of experience of a startup but the sound financial footing and customer base of a more established business.
Responsibilities include:
Requirements/Experience:
About Releasd:
Releasd is the world’s only platform designed specifically to enable the Communications function to share its work with key stakeholders.
We are seeking an ambitious, proactive individual to join us as we scale up in 2017 and beyond, where our focus will be on the Enterprise. They will be passionate about customer success and the customer experience. The successful applicant will be seeking a role with plenty of responsibility in a friendly, growing company that offers the freedom and variety of experience of a startup but the sound financial footing and customer base of a more established business.
Responsibilities include:
- Managing a portfolio of customers, and supporting the business in growing its revenue from the existing customer base
- Work with your customers to drive their overall success with Releasd and ensure they obtain maximum value from their investment
- Drive successful onboarding, user adoption and renewals for your customers
- Train customers on how to use Releasd and provide best practice consulting
- Become a Releasd implementation expert
- Resolve customer issues quickly
- Proactively monitor the health of your customers to identify at risk accounts
- Develop and execute success plans to ensure the on-going success of your customers and turn around those at risk
- Build effective relationships at all levels from PR/Comms executives and managers to PR Officers and Interns
- Act as the voice of the customer and provide internal feedback on how we can better serve our customers
Requirements/Experience:
- Prior experience in a customer service, relationship or consulting role
- Ability to translate business objectives into a software solution
- Experience working with Enterprise customers and complex organisational structures
- Proven ability to build and maintain customer relationships
- Superb organisational skills and attention to detail
- 2+ years as a Customer Success Manager within a B2B SaaS business
- PR/Communications experience
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Customer Success Manager @ Dun & Bradstreet |
Location: Marlow, UK
About Dun & Bradstreet:
We are a global community of 5,000+ people operating across 6 continents. You'll find us working from a corporate office or plugging in from a home desk, listening to our customers and collaborating on solutions. Our products and data are vital to businesses of every size, scope and industry. And at the heart of our work you’ll find our core values: to be data inspired, relentlessly curious and inherently generous. These values are foundational to our evolving culture and guide how we work each and every day.
Life here at Dun & Bradstreet is changing – for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We’re wildly passionate about our purpose, and it has us evolving everything we do – from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!
Responsibilities include:
Requirements/Experience:
About Dun & Bradstreet:
We are a global community of 5,000+ people operating across 6 continents. You'll find us working from a corporate office or plugging in from a home desk, listening to our customers and collaborating on solutions. Our products and data are vital to businesses of every size, scope and industry. And at the heart of our work you’ll find our core values: to be data inspired, relentlessly curious and inherently generous. These values are foundational to our evolving culture and guide how we work each and every day.
Life here at Dun & Bradstreet is changing – for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We’re wildly passionate about our purpose, and it has us evolving everything we do – from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!
Responsibilities include:
- Accountable for customer’s overall success with D&B: supporting renewals, growth of D&B footprint, customer health, and satisfaction.
- Drive mutual understanding of D&Bs unique and transformational “data transformation” capabilities and evangelize how those capabilities create long-term value for the customer across various customer business units & organizations.
- Work within an account team matrix and lead C-level stakeholders towards identifying their vision by evangelizing the capabilities of D&B across LOB.
- Develop a comprehensive understanding of typical business challenges faces by customers and common objectives to appropriately map D&B features and business benefits to address their needs. This includes, where appropriate, partnering with the customer to establish a roadmap to ensure business goals are achieved.
- Drive thought leadership & grow as a leader in one of the most exciting and dynamic technology fields today
- Be a customer advocate and drive innovation, best practices, and process improvement back into the D&B ecosystem.
- Identify risks to customers achieving their stated business goals and work with the virtual team to build a risk mitigation / get well plan.
- Advise customers on industry dynamics & trends, best practices and D&Bs capabilities
Requirements/Experience:
- Solid related work experience, preferably in selling, designing and /or delivering successful consulting engagements
- Strong collaboration and influencing skills are critical to the success of this role
- Build and maintain relationships internally and with customers
- Excellent listening, presentation and communication skills at all business levels and displays effective interpersonal skills
- Ability to partner with customers in developing their strategic direction
- Develop strategic advisory skills in an organisation that is very supportive of personal development