Adam Joseph, Founder, CustomerSuccessManager.com
In November 1789, Benjamin Franklin wrote the famous words: “In this world, nothing can be said to be certain except death and taxes” but I would also extend this to include another certainty in life - “learning”.
For as long as humanity has existed, we have continued to evolve as a species by learning from our experiences, environment and elders. Learning is a key part of our development and whether it takes place informally at home or more formally in the classroom, workplace or even watching a safety presentation on board an airliner, we are continually being trained to learn and develop new skills.
From a corporate perspective, I have been part of hundreds of training sessions as both as a participant and as the trainer. The skill of the trainer plays an absolutely pivotal role in ensuring that the key learning messages are expressed in a way that leaves the audience enthused and engaged. When I look back at the common traits of the best training sessions that I have attended or led, there are five key components that stand out:
Like any art, you need to keep honing your skills to develop as a trainer to ensure that you continually improve. No matter how experienced you are, keep learning from those around you and continually ask for constructive feedback from your customers and colleagues.
The areas that I outline in this blog are not designed to be an exhaustive list and there are many other aspects that go into preparing and delivering great training. I certainly welcome your comments and feedback on your experiences that you have found on your journey delivering training so that I can continue to learn and develop my skills.